Mr. Lucas initiated a cooperation consultation through the English online consultation portal on our Google independent website, communicating in English throughout. His core needs were clear and in line with the characteristics of the European market: as a well-known local auto maintenance equipment brand, he needed to purchase 4-post car lifts suitable for small and medium-sized auto repair shops for his distribution network. The primary requirement was that the products comply with the EU EN 1493:2022 safety standard and CE certification to ensure smooth customs clearance into the European market. At the same time, he required support for ODM OEM production to print his own brand logo, a load-bearing capacity of 4 tons (suitable for mainstream European family cars and light SUVs), balance cost-effectiveness and a delivery time of within 30 days, and full understanding of the production process to avoid the risk of customs clearance obstacles caused by substandard quality.
Our exclusive foreign trade consultant (proficient in English and German) responded immediately, communicating without language barriers throughout. Instead of blindly recommending products, the consultant conducted a one-on-one video conference to carefully inquire about the regions covered by his distribution network (Germany, Poland, etc.), the site size of terminal stores, the usage habits of local customers, as well as his brand’s OEM requirements, packaging specifications and all documents required for customs declaration. Addressing Mr. Lucas’ biggest concerns about compliance and quality, we took the initiative to propose: we could first arrange a full English video factory inspection to intuitively show the production process, quality control and CE certification-related testing links; later, he could make an appointment to visit the factory in person to witness the entire product production process, completely eliminating his concerns. We also promised to provide a full set of compliance documents to facilitate smooth customs clearance.
After the communication, we quickly sorted out 2 sets of adaptive solutions (4-ton standard 4-post car lift, 4-ton adjustable 4-post car lift), both attached with CE certification report, EN 1493:2022 compliance test report, detailed parameters, site layout diagram, OEM plan and quotation for Mr. Lucas to compare and choose; at the same time, we marked the adaptive scenarios and long-term expandability of different solutions.
In accordance with the agreement between both parties, on the 4th day after the consultation, we arranged a senior foreign trade engineer to conduct a full English video factory inspection. The live broadcast was unedited and unobstructed, with real-time translation throughout, ensuring that Mr. Lucas and his Chinese assistant could clearly understand every link. The live broadcast started from the raw material warehouse. The engineer on site showed the EU standard thickened steel we used, detailed the steel material test report and load-bearing performance test process, proving that it fully meets the requirements of the EN 1493:2022 standard for load-bearing structures. Then he led Mr. Lucas to “enter” the production workshop, real-time showing the key processes such as the steel frame welding of the 4-post car lift, the assembly of the hydraulic system, and the debugging of the safety lock. He focused on explaining the quality control details such as the flaw detection test after welding and the sealing test of the hydraulic system, and on-site presented the test records of each process.
At the end of the live broadcast, we showed the finished product testing area. The engineer operated the 4-ton 4-post car lift on site to complete no-load and full-load tests, intuitively showing the smoothness of the equipment’s lifting and the sensitivity of the safety lock. At the same time, he presented the original CE certification and the original compliance test report of the product, and answered the questions raised by Mr. Lucas one by one, including “the service life of the hydraulic system”, “the double protection measures for safety protection”, “the process details of OEM production”, etc. After the video factory inspection, Mr. Lucas highly recognized our production strength, quality control system and compliance, clearly selected the 4-ton standard 4-post car lift plan, and proposed to make an appointment for on-site factory inspection to further confirm the production details and OEM process.
On the 3rd day after the video factory inspection, Mr. Lucas led his technical team (2 people) to arrive at our factory from Germany for on-site factory inspection. We arranged a foreign trade consultant + engineer to accompany them throughout, providing English explanation services. During the on-site factory inspection, we first took Mr. Lucas to review the production process, allowing his technical team to personally touch the steel thickness, check the welding process, watch the full-load test of the car lift on site, and intuitively feel the stability and safety of the equipment. Then we led them to visit the showroom, allowing the technical team to personally operate the 4-ton standard 4-post car lift, test the operation convenience and lifting accuracy, and confirm that the equipment is fully suitable for the use needs of its European terminal stores.
In response to the ODM OEM demand, we on-site showed the sample of OEM production, detailed the printing process and position selection of the brand logo, confirmed the size, color and printing requirements of Mr. Lucas’ brand logo, promised to strictly implement it in accordance with his standards without any extra logos. At the same time, we took them to visit the accessories warehouse and after-sales center, showed the reserve of vulnerable parts and the after-sales response process, and clearly informed him of the after-sales guarantee of “24-hour English technical support, 48-hour delivery of vulnerable parts, and full assistance with customs clearance documents”. In addition, according to the size of the terminal stores in his distribution network, we further optimized the site layout plan and adjusted the installation details of the car lift to ensure that it is suitable for the space characteristics of small and medium-sized auto repair shops in Europe. After the on-site factory inspection, Mr. Lucas and his technical team had no objections to the product quality, OEM process and after-sales guarantee, and immediately finalized the core details of the cooperation, agreeing on the follow-up docking of program confirmation and contract signing.
After the on-site factory inspection, we quickly sorted out the final cooperation plan, improved the OEM production rules, packaging specifications (in line with European transportation standards), list of customs clearance documents (CE certification, test report, certificate of origin, etc.), delivery cycle and installation guidance plan, and sent it to Mr. Lucas for confirmation in English. After checking, Mr. Lucas only put forward one detail adjustment: he required adding EU safety warning signs on the car lift body. We responded immediately, adjusted the plan and supplemented the design sample of the warning signs, and sent it again for confirmation.
After the program was confirmed, we issued a formal Chinese-English bilingual contract on the same day, clarifying the rights and obligations of both parties, delivery time (stocking and shipping within 28 days), payment method, OEM requirements, customs clearance assistance and quality guarantee clauses. After Mr. Lucas reviewed and confirmed, he completed the contract signing and 30% advance payment on the same day, officially finalizing the purchase order for 10 sets of 4-ton 4-post car lifts. After placing the order, we arranged production immediately, and established an exclusive communication group at the same time, sending production progress updates (with on-site photos and videos) to Mr. Lucas every day, allowing him to fully control the production process and ensure that the products are produced in accordance with the agreed standards.
After the stocking was completed, we sorted out the full set of customs clearance documents in advance, assisted Mr. Lucas in handling customs declaration, sea transportation and other related matters, ensuring that the goods were shipped smoothly. Finally, the goods arrived at the designated European port within the agreed time and completed customs clearance successfully. Later, Mr. Lucas reported that his terminal customers highly recognized the quality and operation experience of the car lift, and immediately placed an additional order for 8 sets of scissor car lifts, achieving long-term and stable cooperation.
