What We Do

After the order was confirmed, our foreign trade service team coordinated all links such as production, stocking, packaging and customs clearance simultaneously, controlling the progress throughout to ensure on-time delivery. During the stocking period, we strictly completed the printing of English logos and safety instructions in accordance with OEM specifications, and did a good job in moisture-proof, anti-corrosion and anti-collision packaging in accordance with U.S. shipping requirements and FDA packaging regulations to avoid damage to the goods during long-distance trans-Pacific shipping; at the same time, we completed the product voltage adaptation (110V) to ensure compliance with U.S. usage standards. After the stocking was completed, our foreign trade service team sorted out a complete set of U.S. customs clearance documents in advance, arranged special personnel to assist Mr. Michael in handling customs declaration, trans-Pacific shipping and other related matters, tracked the shipping progress throughout, timely fed back the goods dynamics to Mr. Michael, and solved various problems during shipping and U.S. port customs clearance (such as customs inspection assistance, document supplement, etc.). Finally, the goods arrived at the Port of Los Angeles in the U.S. within the agreed time, completed the customs clearance procedures, and were successfully delivered to Mr. Michael. After delivery, our foreign trade service team continued to provide after-sales support services, responding to Mr. Michael’s English technical consultations within 72 hours, assisting him in solving problems such as product use and vulnerable parts replacement, regularly following up the product use status, understanding his wholesale and distribution feedback, and providing convenient services such as subsequent replenishment and order adjustment to ensure the smooth progress of his U.S. wholesale business. Relying on professional and efficient foreign trade services throughout the process, Mr. Michael’s wholesale business developed steadily, and the products were well-received by local U.S. auto repair shops and modification shops. He then placed additional orders for 15 sets of scissor car lifts and 10 sets of 2-post car lifts, and the two parties reached a long-term and stable foreign trade service cooperation to achieve mutual benefit and win-win results.

After the on-site factory inspection, our foreign trade service team quickly integrated all needs, customized the final foreign trade service program, improved the OEM specifications, shipping packaging standards (moisture-proof, anti-collision, adapted to trans-Pacific shipping), list of customs clearance documents (ANSI/ALI ALCTV certification, ISO 9001 certification, certificate of origin, customs invoice, etc.), batch delivery cycle and North American after-sales technical support program, and sent it to Mr. Michael for confirmation in English to ensure no omissions in service details. After checking, Mr. Michael only put forward one detail adjustment: adding English OSHA safety warning signs (adapted to U.S. safety regulations). Our foreign trade service team responded immediately, quickly adjusted the program, supplemented the design samples of the signs, and sent them again for confirmation, with efficient docking throughout without delaying the cooperation progress. After the program was confirmed, we issued a bilingual (Chinese and English) foreign trade wholesale contract on the same day, clarifying the rights and obligations of both parties, service content, product standards, prices, delivery time and quality guarantee clauses. The foreign trade consultant assisted Mr. Michael in reviewing the contract throughout, answered questions related to the contract, and focused on explaining the customs clearance responsibilities and after-sales guarantee clauses. After Mr. Michael reviewed and confirmed, he completed the contract signing and 30% advance payment on the same day. Our foreign trade service team immediately launched the order docking service, established an exclusive English communication group, synchronized the production and stocking progress, and sent on-site photos and videos (with English descriptions) to Mr. Michael every day, allowing him to fully grasp the order dynamics, ensuring transparent and efficient services, and feeding back the progress in synchronization with the U.S. time zone.

On the 4th day after the video factory inspection, Mr. Michael led his purchasing team to arrive at our factory from California, U.S. Our foreign trade service team launched a full-process exclusive reception service, equipped with an exclusive English consultant and engineer to accompany them throughout, providing a one-stop factory inspection reception experience and communicating in English throughout to fit his communication habits, making him feel the sincerity of professional foreign trade services. During the on-site factory inspection service, we focused on providing three exclusive services: first, production strength verification service, leading Mr. Michael and his team to visit the batch production line, raw material warehouse and finished product testing area, allowing them to personally check the product process and test the equipment performance (focusing on verifying voltage adaptation and safety protection) to confirm that our production capacity can meet his large-order wholesale supply needs; second, OEM customization service, on-site showing samples of English logos and safety instructions, detailed explaining the printing process, specifications and cycle, adjusting details according to Mr. Michael’s needs, promising to complete the OEM production in strict accordance with his standards, and providing English operation manuals (complying with U.S. safety instruction specifications); third, after-sales and customs clearance service explanation, leading them to visit the accessories warehouse and after-sales center, introducing the batch supply process of vulnerable parts, 72-hour English technical support service in North America, detailed explaining the customs clearance process of the Port of Los Angeles/Long Beach in the U.S. and the content of our assistance services, clarifying details such as customs clearance document preparation and shipping packaging adaptation (moisture-proof, anti-collision, complying with U.S. shipping standards). In addition, our foreign trade service team conducted detailed negotiations with Mr. Michael on core matters such as wholesale prices, batch delivery cycles and flexible order adjustment policies, gave exclusive discounts for large orders, clarified the service responsibilities of both parties, and focused on confirming the North American after-sales response time and vulnerable parts replenishment cycle. After the on-site factory inspection, Mr. Michael and his team had no objections to our reception service, product quality and foreign trade service capabilities, and immediately finalized all service details, agreeing on the follow-up docking of program confirmation and contract signing.

To allow Mr. Michael to intuitively understand our production strength, product quality and service capabilities, our foreign trade service team provided a video factory inspection service with full English explanation at the agreed time (adapted to California time zone in the U.S.), creating a transparent foreign trade service experience. The live broadcast was unedited and unobstructed, with a senior engineer familiar with U.S. safety standards explaining throughout and answering questions synchronously to ensure that Mr. Michael and his purchasing assistant could clearly grasp every detail. The video factory inspection service focused on three core links: first, raw material quality control service, on-site showing thickened steel that meets U.S. ANSI standards, explaining the material testing process and report to prove that the products meet the safety needs of the U.S. auto maintenance market; second, production process control service, real-time showing key processes such as welding, hydraulic assembly and safety debugging of 4-post car lifts, explaining the quality inspection standards of each process (complying with OSHA safety regulations), and presenting Chinese-English bilingual inspection records to let him understand our production control strength; third, compliance certification service, on-site showing the original ANSI/ALI ALCTV and ISO 9001 certificates and English inspection reports, detailed explaining the certification process and key points of U.S. port customs clearance adaptation, eliminating his compliance concerns. During the factory inspection, our foreign trade service team patiently answered the questions raised by Mr. Michael, such as “product adaptation to U.S. voltage standard (110V)”, “supply cycle of wholesale vulnerable parts”, “English OEM process and compliance requirements”, and simultaneously introduced our foreign trade service process and North American after-sales guarantee system. After the video factory inspection, Mr. Michael highly recognized our service professionalism, production strength and compliance guarantee, clearly selected the 4-ton standard 4-post car lift plan, and made an appointment for on-site factory inspection service to further confirm the service details.

Mr. Michael initiated a foreign trade procurement consultation for car lifts through the English consultation portal on our Google independent website, with core demands focusing on full-process foreign trade services in the U.S. wholesale scenario. As a wholesaler deeply rooted in the U.S. market, he not only needs high-quality car lift products, but also professional and efficient foreign trade supporting services to solve core pain points such as compliance certification, customs clearance and transportation, and after-sales support in North America, ensuring that the products meet U.S. ANSI/ALI ALCTV certification and OSHA safety regulations. We set up an exclusive foreign trade service team (equipped with consultants and engineers proficient in English and Chinese, familiar with U.S. foreign trade rules and auto equipment safety standards), and launched one-on-one consultation services immediately, communicating in English throughout to eliminate communication problems caused by language barriers and cultural differences. Instead of blindly recommending products, the service team carefully understood his wholesale pricing strategy, OEM requirements (English brand logo, safe operation instructions), customs clearance document needs, shipping packaging standards (complying with U.S. FDA packaging regulations) and expected delivery time, combined with the characteristics of Mr. Michael’s distribution network and the needs of U.S. terminal auto repair shops and modification shops, and focused on answering his core questions about ANSI/ALI ALCTV certification compliance, large-order wholesale prices, vulnerable parts supply and local after-sales support in North America. To address Mr. Michael’s concerns about “failure to clear customs due to non-compliant products”, “unstable bulk supply” and “delayed after-sales response in North America”, our foreign trade service team took the initiative to propose an exclusive solution: provide full-process compliance services to ensure that the products meet ANSI/ALI ALCTV and ISO 9001 certifications, and issue a complete set of customs clearance documents (including customs invoice, certificate of origin, certification report, etc.); arrange multiple rounds of factory inspection services to allow him to fully control the production process; commit to exclusive price discounts for large orders, flexible supply policies and 72-hour after-sales response in North America to ensure the market competitiveness of his wholesale business. After the communication, we quickly output 2 sets of product + service solutions suitable for U.S. wholesale, clarifying product parameters, service processes, price details and service guarantees for Mr. Michael to compare and choose.