After the on-site factory inspection, our foreign trade service team quickly integrated all needs, customized the final foreign trade service program, improved the OEM specifications, shipping packaging standards (moisture-proof, anti-collision, adapted to trans-Pacific shipping), list of customs clearance documents (ANSI/ALI ALCTV certification, ISO 9001 certification, certificate of origin, customs invoice, etc.), batch delivery cycle and North American after-sales technical support program, and sent it to Mr. Michael for confirmation in English to ensure no omissions in service details.
After checking, Mr. Michael only put forward one detail adjustment: adding English OSHA safety warning signs (adapted to U.S. safety regulations). Our foreign trade service team responded immediately, quickly adjusted the program, supplemented the design samples of the signs, and sent them again for confirmation, with efficient docking throughout without delaying the cooperation progress. After the program was confirmed, we issued a bilingual (Chinese and English) foreign trade wholesale contract on the same day, clarifying the rights and obligations of both parties, service content, product standards, prices, delivery time and quality guarantee clauses. The foreign trade consultant assisted Mr. Michael in reviewing the contract throughout, answered questions related to the contract, and focused on explaining the customs clearance responsibilities and after-sales guarantee clauses.
After Mr. Michael reviewed and confirmed, he completed the contract signing and 30% advance payment on the same day. Our foreign trade service team immediately launched the order docking service, established an exclusive English communication group, synchronized the production and stocking progress, and sent on-site photos and videos (with English descriptions) to Mr. Michael every day, allowing him to fully grasp the order dynamics, ensuring transparent and efficient services, and feeding back the progress in synchronization with the U.S. time zone.
