To allow Mr. Michael to intuitively understand our production strength, product quality and service capabilities, our foreign trade service team provided a video factory inspection service with full English explanation at the agreed time (adapted to California time zone in the U.S.), creating a transparent foreign trade service experience. The live broadcast was unedited and unobstructed, with a senior engineer familiar with U.S. safety standards explaining throughout and answering questions synchronously to ensure that Mr. Michael and his purchasing assistant could clearly grasp every detail.
The video factory inspection service focused on three core links: first, raw material quality control service, on-site showing thickened steel that meets U.S. ANSI standards, explaining the material testing process and report to prove that the products meet the safety needs of the U.S. auto maintenance market; second, production process control service, real-time showing key processes such as welding, hydraulic assembly and safety debugging of 4-post car lifts, explaining the quality inspection standards of each process (complying with OSHA safety regulations), and presenting Chinese-English bilingual inspection records to let him understand our production control strength; third, compliance certification service, on-site showing the original ANSI/ALI ALCTV and ISO 9001 certificates and English inspection reports, detailed explaining the certification process and key points of U.S. port customs clearance adaptation, eliminating his compliance concerns.
During the factory inspection, our foreign trade service team patiently answered the questions raised by Mr. Michael, such as “product adaptation to U.S. voltage standard (110V)”, “supply cycle of wholesale vulnerable parts”, “English OEM process and compliance requirements”, and simultaneously introduced our foreign trade service process and North American after-sales guarantee system. After the video factory inspection, Mr. Michael highly recognized our service professionalism, production strength and compliance guarantee, clearly selected the 4-ton standard 4-post car lift plan, and made an appointment for on-site factory inspection service to further confirm the service details.
