After the order was confirmed, our foreign trade service team coordinated all links such as production, stocking, packaging and customs clearance simultaneously, controlling the progress throughout to ensure on-time delivery. During the stocking period, we strictly completed the printing of English logos and safety instructions in accordance with OEM specifications, and did a good job in moisture-proof, anti-corrosion and anti-collision packaging in accordance with U.S. shipping requirements and FDA packaging regulations to avoid damage to the goods during long-distance trans-Pacific shipping; at the same time, we completed the product voltage adaptation (110V) to ensure compliance with U.S. usage standards.
After the stocking was completed, our foreign trade service team sorted out a complete set of U.S. customs clearance documents in advance, arranged special personnel to assist Mr. Michael in handling customs declaration, trans-Pacific shipping and other related matters, tracked the shipping progress throughout, timely fed back the goods dynamics to Mr. Michael, and solved various problems during shipping and U.S. port customs clearance (such as customs inspection assistance, document supplement, etc.). Finally, the goods arrived at the Port of Los Angeles in the U.S. within the agreed time, completed the customs clearance procedures, and were successfully delivered to Mr. Michael.
After delivery, our foreign trade service team continued to provide after-sales support services, responding to Mr. Michael’s English technical consultations within 72 hours, assisting him in solving problems such as product use and vulnerable parts replacement, regularly following up the product use status, understanding his wholesale and distribution feedback, and providing convenient services such as subsequent replenishment and order adjustment to ensure the smooth progress of his U.S. wholesale business. Relying on professional and efficient foreign trade services throughout the process, Mr. Michael’s wholesale business developed steadily, and the products were well-received by local U.S. auto repair shops and modification shops. He then placed additional orders for 15 sets of scissor car lifts and 10 sets of 2-post car lifts, and the two parties reached a long-term and stable foreign trade service cooperation to achieve mutual benefit and win-win results.
